Spring Dell Center would like to assure you that providing quality supports to you is our top priority. We also value your opinion and want to assure you have choices in the supports provided that will promote independence and the quality of life you desire. We have three very important topics to share that are influencing our ability to provide quality supports on a consistent basis:
- Regular consistent attendance is very important. We are aware that everyone has a few sick days and takes a vacation or two throughout the year. These absences are expected and planned for. However, we have found this past year that there were excessive absences among participants. We had approximately 5,000 absent days among all participants resulting in a financial reduction of approximately $430,000 in state income. This reduction in revenue is very hard to predict and/or plan for. We are asking that each participant make every effort to attend the program on a consistent basis. Please let us know if there are ways we can help you improve attendance if needed.
- Staffing Shortages have been a challenge for the day and employment programs that provide individualized staffing supports (1:1) to some participants. There have been and will continue to be the occasion that we have had to ask participants to remain home for the day if we do not have the trained staff to provide the critical 1:1 supports. We understand this often causes a challenge for working caregivers and other residential providers. I can assure you we make every effort to provide coverage before we make the phone call to the provider asking if a participant can remain home. We are very appreciative to the caregivers, residential providers and families that have been very patient and accommodating on such occasions. We continue to work diligently to improve staffing recruitment and retention in this program.
- Our progress with the State’s Employment First Initiative has been very positive. We wanted to give you an update on our progress. As many of you are already aware, we are committed to assuring all people we support, regardless of disability, are offered the opportunity to discuss planning for employment. We have been very successful in securing employment for many people we support, to include those with significant needs. We are committed to assuring the proper staffing is provided, at the level needed. We are excited to have partnered with several families and friends to help coordinate and provide transportation to help the person get to and from work. We also appreciate the families and caregiver’s ability to flex schedules to accommodate the participants flexible work schedules. For those participants not ready for or not wanting employment right now, we are equally committed to providing their supports in the community. We appreciate everyone’s assistance in coordinating events, activities, education, training, mentoring and volunteer opportunities in the community on a daily basis. We still have tons of work ahead of us to move more supports directly in the community. We are very confident we will continue to have success in the community and integrate everything we do to the community instead of at our physical building location. Likewise, we are also very aware this full transition will take a couple of years and we also recognize some of the supports needed by some participants may need to be provided at our facility on occasion or have a mixed schedule with community opportunities and on-site program opportunities. We appreciate your patience and opinions as we continue to move forward with building higher quality supports provided in the community.
Once again, I would like to thank each of you for your continued support of Spring Dell Center. I would also like to invite you to email me at email@example.com if you have any specific questions or contact me directly at 301-934-4561. Again, please remember consistent attendance is vital to our program’s success and consistent supports. Thank you!